We encourage people to opt in to our services at Stepping Stones!

Referral criteria

Stepping Stones referrals reside within West Dunbartonshire and are at least 16 years of age. When people refer to our service they are usually experiencing common mental health difficulties such as depression, anxiety or stress. These can have a big impact on how people live their lives, their relationships at home, or at work. The list can be endless.

We have an open referral system and we welcome referrals from all parts of the community.

Support Agency Referrals

Support agencies, GP’s, etc., can signpost people to our services, however, every new referral is required to complete a referral form. Signposted people can access a referral form by calling 01419412929 or by sending an email to admin@stepstones.org.uk.

A referral form is available for agencies who work out with the confines of West Dunbartonshire Health and Social Care Partnership and this can be requested by contacting admin@stepstones.org.uk.

The form requires consent to be given by your client /patient before you submit it to Stepping Stones.

Making a Self-Referral

You can refer to Stepping Stones by sending a referral form to us. You can access a referral form by calling 01419412929 or by sending an email to admin@stepstones.org.uk

Home Visits

We are unable to offer home visits. If you feel you need a home visit, contact our office and one of our support staff will be able to advise you on what to do.

Assessment

Once a referral form has been received, an assessment appointment with a Stepping Stones’ staff member is organised at a suitable time and place. Our waiting times for face to face appointment based assessments can vary between 4-8 weeks.

 At the appointment, the person meets with the assessor to discuss their recent difficulties and complete several short forms. If Stepping Stones can offer a suitable support service, we will discuss the options available. Following assessment, Stepping Stones senior staff will review any new assessments that have been completed on a weekly basis.

If we feel that another service is better placed to support you we will let you know and signpost you, with your consent, to the most appropriate service the person to that service.

Cancellations and Non-attendance at Assessments:

If you cancel your appointment you will be placed to the back of the queue for assessments. If you do not attend your assessment without notifying us that you are cancelling your assessment, your case will be closed.