We currently offer assessment appointments in person or remotely via phone or video call. People who meet the referral criteria below can contact the Distress Service if they feel they need to speak with someone more urgently about a situation that is causing distress.

The Distress Service flyer can be accessed here.

Referral criteria

Stepping Stones referrals reside within West Dunbartonshire and are at least 16 years of age. When people refer to our service they are usually experiencing common mental health difficulties such as depression, anxiety or stress. These can have a big impact on how people live their lives, their relationships at home, or at work. The list can be endless.

We have an open referral system and we welcome referrals from all sections of our community.

Support Agency Referrals

Support agencies, GP’s, etc., can signpost patients/service users/clients to our services, however, the signposted person will be required to complete a self-referral form. They can access the referral form by calling 01419412929 or by sending an email to admin@stepstones.org.uk. Alternatively, they can complete the self-referral enquiry form at the bottom of this page.

We would prefer that agencies who are offering ongoing support refer their patients/service users/clients using the agency referral form. This speeds up the process and gives us the background information we require before we engage with the referred person.

A referral form is also required for agencies who work out with the confines of West Dunbartonshire, but support patients/service users/clients who meet the referral criteria.

All agencies and support services can access an agency referral form by calling 01419412929 or by sending an email to admin@stepstones.org.uk.

The referral form requires consent to be given by your patients/service users/clients before you submit it to Stepping Stones.

Making a Self-Referral

We accept self-referrals through the completion of a referral form. This can be accessed by calling 01419412929 or by sending an email to admin@stepstones.org.uk, or by completing the self-referral enquiry form at the bottom of the page.

Information about our current services is available from our newsletters which can be accessed @ Stepping Stones Information 

Home Visits

We are unable to offer home visits. If you feel you need a home visit, contact our office and one of our support staff will be able to advise you what to do.


Once a referral form has been received, an assessment appointment with a Stepping Stones’ staff member is organised at a suitable time either face to face or via video and telephone links. Our waiting times for appointment based assessments is about 4-6 weeks.

At the appointment, the referred person will discuss their recent difficulties with the assessor and complete several short forms. If Stepping Stones can offer a suitable support service, we will discuss the options available. Following assessment, Stepping Stones senior staff will review any new assessments that have been completed on a weekly basis.

If we feel that another service is better placed to support the referred person we will let them know and signpost them, with their consent and permission, to the most appropriate service that we feel is best placed to support them.

Cancellations and non-attendance at Assessments:

If the referred person cancels their appointment they will be placed to the back of the queue for assessments. If they do not attend their assessment without notifying us that they are cancelling their assessment, their referral will be closed.